Courses in PC Support

In today’s high speed society, support workers who have the ability to mend PC’s and networks, plus give daily help to users, are essential in all areas of industry. Our requirement for better qualified personnel is enhanced, as we become vastly more reliant on PC’s in the modern world.

How can we go about making a good decision then? With all this potential, we’ll need to know where to be looking - and what we should be searching for.

An all too common mistake that many potential students make is to concentrate on the course itself, instead of focusing on where they want to get to. Colleges are full of unaware students who chose a course based on what sounded good - rather than what would get them the career they desired. Students often train for a single year but end up doing the job for 20 years. Don’t make the error of choosing what sounds like a very ‘interesting’ program and then spend decades in a job you hate! It’s essential to keep your focus on what it is you’re trying to achieve, and then build your training requirements around that - avoid getting them back-to-front. Stay focused on the end-goal and begin studying for a career that will keep you happy for many years. Before setting out on a particular study programme, you’d be well advised to chat over specific job needs with an industry professional, so as to be sure the learning program covers all that is required.

All programs you’re considering must provide a widely recognised certification at the end - and not some unimportant ‘in-house’ plaque for your wall. Unless your qualification is issued by a company like Microsoft, Cisco, Adobe or CompTIA, then you may discover it will have been a waste of time - as no-one will have heard of it.

We’d hazard a guess that you probably enjoy fairly practical work - a ‘hands-on’ type. If you’re like us, the unfortunate chore of reading reference guides can be just about bared when essential, but it’s not ideal. Consider interactive, multimedia study if books just don’t do it for you. Our ability to remember is increased with an involvement of all our senses - this has been an accepted fact in expert circles for decades now. Start a study-program in which you’ll receive a selection of CD and DVD based materials - you’ll learn by watching video tutorials and demonstrations, with the facility to practice your skills in interactive lab’s. You must see the type of training provided by each company you’re contemplating. Be sure that they contain instructor-led video demonstrations with virtual practice-lab’s. Pick disc based courseware (On CD or DVD) if possible. You’re then protected from internet connection failure and issues with signal quality.

Proper support should never be taken lightly - locate a good company that includes 24×7 access, as anything else will annoy you and definitely hold up your pace and restrict your intake. Try and find training where you can access help at any time of day or night (irrespective of whether it’s the wee hours on Sunday morning!) Ensure you get access directly to professional tutors and not access to a call-in service which takes messages - so you’re waiting for tutors to call you back when it’s convenient for them. World-class organisations offer an internet-based 24×7 facility utilising a variety of support centres across the globe. You will have a simple interface that seamlessly selects the best facility available at any time of day or night: Support when you need it. If you accept anything less than support round-the-clock, you’ll regret it very quickly. You may not need it during the night, but what about weekends, early mornings or even late evenings at some point?

Adding in the cost of exams upfront then including an exam guarantee is a common method with a number of training colleges. But look at the facts: Clearly it isn’t free - you’re still footing the bill for it - it’s just been included in your package price. People who take each progressive exam, funding them one at a time are much better placed to get through first time. They are mindful of what they’ve paid and prepare more appropriately to be ready for the task. Doesn’t it make more sense to hold on to your money and pay for the exam when you take the exam, instead of paying a premium to a training company, and also to sit exams more locally - instead of the remote centre that’s convenient only to the trainer? Paying in advance for examinations (which also includes interest if you’ve taken out a loan) is madness. Resist being talked into filling the training company’s account with additional funds simply to help their cash-flow! There are those who hope that you won’t get to do them all - but they won’t refund the cash. Also, exam guarantees often have very little value. The majority of organisations won’t pay again for an exam until you’ve completely satisfied them that you’re ready this time. On average, exams cost around the 112 pounds mark last year through local VUE or Pro-metric centres throughout the country. So don’t be talked into shelling out hundreds or thousands of pounds more for ‘Exam Guarantees’, when common sense dictates that the responsible approach is study, commitment and preparing with good quality mock and practice exams.

A question; why might we choose qualifications from the commercial sector instead of familiar academic qualifications taught at schools, colleges or universities? With 3 and 4 year academic degree costs climbing ever higher, alongside the industry’s increasing awareness that vendor-based training is often far more commercially relevant, we have seen a great increase in Microsoft, CompTIA, CISCO and Adobe based training programmes that provide key skills to an employee at a far reduced cost both money and time wise. Academic courses, as a example, clog up the training with vast amounts of loosely associated study - with a syllabus that’s far too wide. This prevents a student from learning the core essentials in sufficient depth. Just as the old advertisement said: ‘It does what it says on the tin’. The company just needs to know where they have gaps and then match up the appropriate exam numbers as a requirement. Then they’re assured that a potential employee can do exactly what’s required.

Massive developments are coming via technology over the next few decades - and the industry becomes more ground-breaking every year. It’s a common misapprehension that the increase in technology we’ve been going through is cooling down. Nothing could be further from the truth. There are huge changes to come, and the internet in particular will become an increasingly dominant part of our lives. Should lifestyle be around the top on your goal sheet, then you’ll welcome the news that the regular income of a typical IT worker is much higher than salaries in other market sectors. Experts agree that there’s a great UK-wide search for certified IT specialists. In addition as the industry constantly develops, it is likely this pattern will continue for a good while yet.